Customer Reviews

Automotive Repair Reviews 4.9 Average, 226 Reviews

Customer Testimonials and Ratings of Auto Service Experts

At Auto Service Experts San Antonio auto repair shop, we take a great deal of pride in our work. We strive to provide the absolute highest level of customer service, accurate auto diagnostics, and fast, complete auto repairs. Our goal is to build lasting relationships with our customers based on confidence in our automotive skill and trust in the way we do business.

 

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Auto Shop Owner and Master Technician Carlos Rodriguez

 

4.9 stars - based on 168 reviews
Auto Service Experts
13050 San Pedro Ave., San Antonio, TX 78216
Mon-Fri 8:00am - 6:00pm
(210) 495-6688

 

 

Review: 5 / 5 stars "Google Review" by , written on March 17, 2012
"US SOLDIERS THIIS IS THE ONE YOU WANT. THEY HAVE HEART.i wrote a really bad review after i had an issue with this place. originally i had taken my car in to have the rear brakes looked at. i was told after a diagnosis that the rear bearings needed to be replaced and it was going to cost 427 bucks. i was charged a 30 dollar fee to have it looked at. i then took it down the street to a competitor and he told me that it was the front not the back and that there was nothing wrong with the bearings. i felt that auto service experts were trying to rip me off for service that i didnt need. i called the shift manager Lena and told her how dipleased i was. after the conversation she called me back and told me that my issue really bothered her and to bring my car back in so that we could resolve it. Will the technician took me on a test drive and then put the vehicle back on the rack to try and rediagnose. while doing this the head manager Carlos called me and told me that they would replace the front brakes and rotors for FREE to see if that was the problem. he also completly apologized for the issue and assured me that the problem would be taken care of. after replacing the fronts they did another test drive and still had the issue but now noticeably from the rear. Carlos called me again after speaking to the technician and said that they would replace the rear rotors and warranty out the pads at no cost to me( JUST TO PROVE THEIR ORIGINAL DIAGNOSIS!) This place is going far out of their way just to take care of one customer! i have to say that i was wrong about this place and that it is a good feeling to know that there is a repair shop out there that really does care. thank you for everything Lena, Carlos, and Will."
Google

 

Review: 5 / 5 stars "Quick Transmission Repair" by , written on Dec 28, 2015
"Excellent service. They gave me a diagnosis and a reasonable price quote. They even provided me with a courtesy ride. They repaired the transmission on my vehicle very quickly and it is running great. Thank you guys........ I highly recommend Auto Service Experts."

 

Review: 5 / 5 stars "Google Review" by , written on Dec 06, 2015
"To be honest this shop really cares for its customers. I took in my mustang with so much wrong with it and thought I'd never get my car running again Carlos went above and beyond to fix all the issues but let me explain how awesome this place is. I went to pick up my car 30 min after closing time they stayed open just for me but that's not all. So, I get in my car and crank it up and that's when things went wrong my car started idling very high and gas was leaking! So I'm thinking wow my car is hopeless they put in so much time into it and it still won't run right. At this point I had already made my payment and Carlos and Lena (the receptionist) were closing up, I thought hope was lost. Carlos(the owner/mechanic) came to me and immediately told me to pop my hood and fixed the issue right there making trips back and forth from where my car was parked into the shop just to solve my issues and a few minor adjustments and my car was purring like it used to. Carlos and Lena stayed until about 7 a whole hour after closing if that's not loyalty to your customers i don't know what is thank you Auto Service Experts I couldn't be happier with my service! Highly recommend!"
Google

 

Review: 5 / 5 stars "Facebook Review" by , written on May 14, 2013
"Long story short. These guys are awesome! I was ready to pay big bucks on what I had diagnosed myself, only to find out it was a cheaper simple fix. TWICE! Very difficult to find mechanics with integrity these days. But these guys have it, with fair prices & courteous service too!!! A thumbs up from me!"
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ASE master technician Carlos Rodriguez

(210) 495-6688
Auto Service Experts

13050 San Pedro Ave., San Antonio, TX 78216

Hours: Mon-Fri 8:00am - 6:00pm

4.9 stars - based on 226 reviews